Terms and Conditions

GENERAL CONDITIONS

These Terms and Conditions govern the purchase of products offered through the website agile-golf.com, owned by REDFIL SL, with NIF B60470820, located at C/ Múrcia 19, 08830 SANT BOI DE LLOBREGAT, Spain. You can contact us at Tel. 936307007 and via email at info@agile-golf.com (hereinafter referred to as “THE COMPANY”).
In this document, the term “CLIENT” refers to the individual purchasing products through the website, and “THE COMPANY” refers to the seller.
The purchase of products is made directly with THE COMPANY, which acts as the direct seller; therefore, the sales contract for the products is concluded between the CLIENT and THE COMPANY.
Before completing any purchase, the CLIENT must read and accept these Terms and Conditions and the information about the products they wish to purchase. Acceptance is explicit by ticking the box “I have read and accept the Terms and Conditions” during the checkout process. By ticking this box, the CLIENT confirms that they are of legal age and have the legal capacity to purchase the products offered by THE COMPANY.
Once the purchase is finalized, it will be considered a binding contract, and from that point, the prices and conditions become legally binding, subject only to express agreement between the contracting parties.
THE COMPANY will store the electronic document in which the contract is formalized for one year, and the CLIENT may request a copy during this period.

1. OBLIGATIONS OF THE CLIENT

The CLIENT agrees to use the website and, if applicable, purchase the products offered by THE COMPANY in compliance with current legislation and these Terms and Conditions.
THE COMPANY reserves the right to remove any comment or review from the website that violates applicable laws, particularly those infringing upon fundamental rights and freedoms.

2.-. LISTA DE PRECIOS

All prices displayed in our product list are in euros and include applicable taxes. The total price, including the breakdown of taxes and shipping costs, will be shown in the final purchase summary, depending on the selected shipping address.
Regarding Value Added Tax (VAT), the applicable rate will depend on the country where the product is shipped, as indicated during the checkout process. For shipments to countries outside the European Union, VAT will not be charged, though customs duties and taxes will apply in the destination country.
Countries outside the European Union, such as the Canary Islands, Ceuta, and Melilla, have their fiscal regime and are considered non-EU areas. Therefore, purchases made by residents in these territories are exempt from VAT. However, customs duties and import taxes, which are not included in the product price or shipping costs, will be paid by the recipient upon delivery.
THE COMPANY may review and modify the prices displayed on agile-golf.com at any time.

3. PURCHASE PROCEDURE AND PAYMENT METHOD

The CLIENT will select the products they wish to purchase from the website and specify the quantity or number of units.
The CLIENT must complete the form with their details to process the order and click “Continue” to proceed with the purchase and explicitly accept these Terms and Conditions. On the following page, the CLIENT will see a summary of the selected products, the price, applicable taxes, shipping fees, and estimated delivery time. The CLIENT can modify any details before clicking “Pay”. Once the CLIENT clicks “Pay”, they will enter their credit card details to complete the payment and confirm the transaction.
THE COMPANY will send an email to the CLIENT confirming receipt and acknowledgment of the purchase within 24 hours of receiving the order. The contract will not be considered complete until THE COMPANY receives the payment for the products.
If the CLIENT requests an invoice, they may obtain it by sending an email to THE COMPANY.
All transactions made through the Virtual POS system will have full security, confidentiality, and integrity protections for the participants: cardholders, issuing entities, and THE COMPANY.
Transactions will be processed in real-time, and the authorization of the operation will be communicated immediately to THE COMPANY and the CLIENT. The payment will then be credited to THE COMPANY’s account. This system incorporates the latest e-commerce protocols developed by VISA and MasterCard, enabling the identification of the buyer using their card for online purchases.
The CLIENT is responsible for the accuracy of the personal data provided to THE COMPANY, especially ensuring that the credit or debit cards used are their property and that they have sufficient funds to cover the cost of the products. THE COMPANY reserves the right to cancel the sale in case of non-payment, chargebacks, card rejection, or fraudulent information, or if it cannot verify the card details. In addition, the CLIENT must notify THE COMPANY by email about any unauthorized or fraudulent charges on their card used to make purchases on the website as soon as they become aware.

4. WARRANTY

Clients of agile-golf.com benefit from the warranty provided by the manufacturers of each item.

5. RIGHT OF WITHDRAWAL

Under Articles 102 and following Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the CLIENT, who meets the definition of consumer in Article 3 of the aforementioned Royal Legislative Decree, may withdraw from the purchase for any reason within 14 calendar days from the date of receipt of the product. However, this right does not apply to goods and services listed in the section titled “EXCEPTIONS TO THE RIGHT OF WITHDRAWAL”.
To exercise the right of withdrawal, the CLIENT must notify us of their decision to withdraw from the contract by an unequivocal statement, which may be sent by postal mail or email to the addresses provided at the beginning of these Terms and Conditions.

Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

– To the attention of REDFIL SL, C/ Múrcia 19, 08830 SANT BOI DE LLOBREGAT – I hereby inform you that I am withdrawing from my purchase contract for the following product: _____________________________________________________________________________________________________________ – Order number: _______________________, placed on ____________________ – Name and surname: ___________________________________________________________ – Address: ____________________________________________________________________ – Signature (only if submitted on paper):– Date: _____________________

 

THE COMPANY will only accept returns that meet the following conditions:

  • The product must be in its original packaging and labeling.
  • The product must be returned in the same box in which it was received. If the original box is not available, the CLIENT must return it in a box that ensures the product’s protection to guarantee it arrives in good condition. Otherwise, THE COMPANY reserves the right to reject the return.
  • The package must include a copy of the invoice or delivery note, indicating the products being returned.

The product must be returned to THE COMPANY at the address provided at the beginning of these Terms and Conditions. The shipping costs for the return will be borne by the CLIENT, who is free to choose the shipping company for the return and may calculate the shipping cost at the following links:

Once the product is received and verified to be in its original condition, THE COMPANY will process a refund within 14 calendar days, using the same payment method chosen by the CLIENT at the time of purchase.

6. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

As established in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal shall not apply to contracts relating to:
a) The provision of services that have been fully executed, provided that execution commenced with the prior express consent of the consumer and CLIENT and with their acknowledgment that, upon full execution of the contract by the company, the right of withdrawal will be lost.
b) The supply of goods or services whose price depends on fluctuations in the financial market that the company cannot control and may occur during the withdrawal period.
c) The supply of goods made according to the specifications of the consumer and CLIENT or personalized.
d) The supply of goods liable to deteriorate or expire rapidly.
e) The supply of sealed goods that are not suitable for return for reasons of health or hygiene and that have been unsealed after delivery.
f) The supply of goods which, after delivery and by their nature, are inseparably mixed with other goods.
g) The supply of alcoholic beverages whose price was agreed upon at the time the contract was concluded, which cannot be delivered before 30 days, and whose actual value depends on market fluctuations beyond the company’s control.
h) Contracts where the consumer and CLIENT specifically request the company to carry out urgent repair or maintenance operations. If, during such a visit, the company provides services in addition to those expressly requested by the consumer, or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair, the right of withdrawal shall apply to those additional services or goods.
i) The supply of sealed audio or video recordings or sealed software that were unsealed by the consumer and CLIENT after delivery.
j) The supply of newspapers, periodicals, or magazines, except for subscription contracts for such publications.
k) Contracts concluded through public auctions.
l) The supply of accommodation services for purposes other than housing, the transportation of goods, car rental services, catering, or services related to leisure activities, where the contract provides for a specific date or period of execution.
m) The supply of digital content not provided on a tangible medium, where the execution has begun with the prior express consent of the consumer and CLIENT and with their acknowledgment that, as a consequence, they lose their right of withdrawal.

7. RETURNS

– For damages incurred during transport or shipping errors: If, at the time of delivery, it is visibly and evident—without the need to handle the shipping or product packaging—that a product has defects caused by transport damage or there is an error in the shipment, the CLIENT must notify the COMPANY at the email address listed at the beginning of these general terms and conditions within 48 hours of receiving the order. This notification is necessary to initiate the return process for the affected product(s) and facilitate their replacement with a new product or the reimbursement of the price paid for the same. – For defective products: If, upon opening the package, the CLIENT finds that a product is defective, they must notify the COMPANY at its email address and proceed with its return within 15 calendar days of receipt. In such cases, if the return is justified, the COMPANY will refund the value of the product, the shipping costs, and the direct costs of the return within thirty (30) days of receiving the returned product.
The above is without prejudice to any mandatory provisions of the current consumer protection laws.

8. CUSTOMER SERVICE

For any communication, incident, or complaint, the CLIENT may contact the COMPANY via its email address.

9. NULLITY OF CLAUSES

If any clause included in these General Terms and Conditions is declared null or invalid, in whole or in part, such nullity or invalidity shall affect only that specific clause or the part thereof that is null or invalid, without affecting the validity of the remaining clauses of the General Terms and Conditions.

 

10. NOTIFICATIONS

Any notification or requirement to be made by either party concerning the purchase of products or these General Terms and Conditions must be made in writing and shall be deemed properly delivered if sent to the email address that each party indicates to the other for this purpose.

11. APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions shall be governed by and interpreted under the laws of Spain.
Any dispute arising from the application or interpretation of these terms, as well as contracts between the parties, shall be resolved exclusively by the courts of Sant Boi de Llobregat, Spain unless otherwise stipulated in the General Law for the Defense of Consumers and Users, should it apply.

12.- INFORMATION ON DISPUTERESOLUTION

Online dispute resolution under Article 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES
The COMPANY reserves the right to make changes at any time to our website, as well as to these General Terms and Conditions. Changes to essential elements will not affect contracts already entered into unless the CLIENT has expressly accepted the modified terms.